Shipping and returns

Shipping and delivery of products

Under applicable law, the maximum delivery time for standard Products is 30 days from conclusion of the contract, except in cases of force majeure. For customized Products, delivery may exceed 30 days, and will follow the estimated delivery date indicated on the Product page.

If the Seller fails to deliver within the above period, the Customer must request delivery within an additional appropriate period. If the Seller still fails to deliver, the Customer may terminate the contract.

Products are delivered on business days to the address provided in the Order Form via courier. If selected, the Customer may collect Products at the Candiani Denim Store in Milan. Shipping fees are shown separately in the Order Form.

Upon delivery, the Customer must verify that packaging is intact and undamaged. Any anomalies must be reported to the courier and the parcel refused or accepted with reservation. Otherwise, the Customer may lose related rights.

Orders placed from a section of the Website corresponding to a country different from the delivery destination, or to an address not served by the Seller’s courier, will not be accepted.

Right of withdrawal

The Consumer Customer (defined as any natural person acting for purposes unrelated to business, entrepreneurial, craft, or professional activity) may withdraw from the purchase of standard Products within fourteen (14) calendar days from the date of receipt, without penalties and without providing any reason. The date on the courier’s delivery receipt applies.

Under Article 59 of the Italian Consumer Code, the right of withdrawal is excluded for customized or made‑to‑measure Products, including—by way of example and not limitation—Products featuring numbers, letters, names, or embroidery requested by the Customer. The right of withdrawal is also excluded for Products created according to the Customer’s specific instructions.

Therefore, the right of withdrawal does not apply to customized jeans.

To exercise the right of withdrawal, the Customer must notify the Seller in one of the following ways:
a) Submitting the online withdrawal form (fully completed). The Seller will confirm receipt via email;
b) Sending the completed standard withdrawal form by post to:
Blue Collars S.r.l.
Candiani Denim Store
Piazza Mentana, 3
20123 Milan – Italy
c) Sending a clear written statement expressing the intention to withdraw, via email, certified email, or postal mail, including product details, quantities, full name, postal address, order number, and—if possible—telephone number and email address.

The Customer bears the burden of proving correct and timely exercise of the right of withdrawal.

The Customer must return the Product(s) within fourteen (14) days from the withdrawal notice, by shipping them to:
Blue Collars S.r.l.
Candiani Denim Store
Piazza Mentana, 3
20123 Milan – Italy

Alternatively, the Customer may return the Product(s) directly to the Candiani Denim Store.

Returned Products must be accompanied by the list of items indicated in the Seller’s email notifying shipment.

Each Product must be returned intact, with original packaging or packaging suitable for transport. If the Product is depreciated due to handling beyond what is strictly necessary to inspect its nature, characteristics, and size, the Seller may refuse reimbursement. Tags and labels must remain attached.

Return shipping costs—including any customs duties and clearance fees—are entirely borne by the Customer. Packages sent at the Seller’s expense will not be accepted.

The Seller is not responsible for transport costs, customs duties, or damage/loss caused by third parties. Any customs costs charged to the Seller will be deducted from the refund.

Conditions for valid withdrawal:
a. Withdrawal must be exercised within 14 days from receipt of the Products;
b. Products must be handed to the courier within 14 days after notifying the Seller;
c. All original tags and labels must be present;
d. Products must not be washed, used, or show signs of wear or dirt; shoes must have perfectly intact soles;
e. Products must be returned in original packaging or equivalent;
f. Products must not be damaged.

Withdrawal is excluded for customized or made‑to‑measure Products under Article 59 of the Consumer Code.

The Seller will verify compliance of returned Products with the above conditions.

If verification is successful, refund will be issued in the same currency used for the purchase, within fourteen (14) days of receiving the returned Products or proof of shipment—whichever comes first. Refunds will be made using the original payment method.

After receiving the return, the Seller will email the Customer confirming acceptance, refusal, or a partial refund due to diminished value.

If the return is refused or partially refunded, the Customer has 20 days from the Seller’s notification to request, at their own expense, the return of the Products in the condition they were received by the Seller. Otherwise, the Seller will retain the Products.

Refunds are issued using the same payment method used by the Customer.
If the payer and the recipient differ, the refund will be issued to the payer.